byPriscilla-London

Exchanges & Returns Policy

At ByPriscilla-London, we take pride in crafting each piece of jewellery with care and intention. As a small, independent business, we aim to make your shopping experience as special as the items we create.

Made just for you!

Each piece is made to order and thoughtfully designed, which means we keep limited quantities of stock. Because of this, we’re unable to accept returns. We encourage you to carefully review all product descriptions and images before making a purchase. If you have any questions or need more details, please don’t hesitate to contact us at hello@bypriscilla-london.com.  We’re here to help.

Damages & Order Issues

Please inspect your order as soon as it arrives. If your jewellery is damaged, defective, or incorrect, contact us at hello@bypriscilla-london.com within 7 days of receiving your order so we can resolve the issue swiftly.

Exchanges

If you’re not fully satisfied with your purchase due to colour, fit, or another concern, please contact us within 7 days of receiving your order. We will do our best to work with you and make things right.  Items must be unworn, unused, and in their original packaging. Shipping is the customer’s responsibility.

All of our pieces are handmade to order.  Please allow up to 2-3 weeks from the date of purchase.  All items are sent via Royal Mail, tracked service. Please allow 24-48 hours from the date your order is shipped.  

International orders are given individual attention to ensure your order arrives safely and on time.  If you are located outside of the UK and would like to place an order, please email us so that we can discuss how best to ship your order.  

Please note that all customs duties, taxes and fees are your responsibility and will vary from country to country.

TOP TIPS ON HOW TO KEEP YOUR JEWELLERY LOOKING GORGEOUS!

STORAGE: Each piece of jewellery has been meticulously hand-crafted to ensure a beautiful and long-lasting finish.  Please don’t hang your necklaces as it may damage and/or cause the stringing material stretch.  If you don’t have a jewellery tray or box, keep them in the jewellery pouch provided.

DAILY USE: I know you’re in love with your new piece and will want to show it off, but PLEASE don’t wear your jewellery when exercising or at the gym. You shouldn’t sleep or shower together either—gemstones are porous and will absorb water, which will cause them to dull and crack over time.

Allow your lotions, serums, tanning products to fully dry before putting on your jewellery—we suggest waiting at least 10-15 minutes. Please don’t spray perfumes or other chemicals near your jewellery either.

GEMSTONES:  Gemstones are made from natural materials.  Some gemstones are harder than others, so if you drop them on a hard surface, they may crack or break.  So, please handle with care.  Opals, for example, are softer than most quartz gemstones, so please treat them with extra care.

CLEANING:  You will receive a small, soft cloth with your purchase.  After each wear, please give your stones a quick wipe to remove any sweat or residue from the day.  Do not use any harsh chemicals or soaps to clean your stones, pearls or gold baubles.  

We know that accidents happen.  If your jewellery is showing signs of damage or breaks, please email us right away.  We’re here to help!  

RE-STRINGING SERVICE:  After a while, the silk used in your hand-knotted necklace may appear to stretch (usually after a couple of years).  We are happy to offer a free re-stringing service (you just need to pay for shipping costs).  Reach out to us at hello@bypriscilla-london.com to arrange.

 

NECKLACES:  Each necklace is designed in a specific length. Not sure what length suites you? Measure a necklace you already own. Lay it flat and measure with a ruler/measuring tape. There may be an extra charge if you’re adding to the length of your necklace. Still not sure? Send us an email at hello@bypriscilla-london.com.

BRACELETS:  Most bracelet styles are sold in small, medium and large sizes, unless they are on an adjustable cord. Please see below for general guidelines. Note: measure the area where you would like your bracelet to sit - we will add 1/4” to that measurement to ensure a comfortable fit.

WOMEN: Small (5.5-6”), Medium (6-6.5”), Large (6.5 - 7”). 

MEN:  Small (6.5-7”), Medium (7-7.5”), Large (7.5-8”), X-Large (8-8.5”) 

Still not sure which size to order?  Please email us at hello@bypriscilla-london.com.  We are here to help!